Tesla responds to Reuters’ claims of defective suspension points

Tesla has posted a rebuttal to a Reuters investigation which alleged that the corporate had been blaming drivers for alleged car abuse regardless of realizing that its vehicles’ suspension parts have been defective. The difficulty has caught the eye of many, together with Democratic Senators Richard Blumenthal (D-Conn.) and Edward Markey (D-Mass.), each of whom have known as on Tesla to provoke a recall concerning the reported difficulty. 

Reuters‘ investigation indicated that Tesla had knowledgeable the NHTSA that frequent failures of parts like its autos’ aft hyperlink have been as a consequence of drive misuse. Regardless of this, the publication claimed that Tesla’s personal engineers have tracked frequent failures of the parts over time. Tesla’s response, which was posted on X, supplied a radical rebuttal of the publication’s claims. 

Tesla highlighted a number of points with Reuters‘ investigation, akin to its deceptive headline and the dearth of necessary context concerning the difficulty. The corporate additionally reiterated its service rules, which intention to supply the most effective help potential to its client base. 

Following is Tesla’s response to Reuters‘ investigation. 

Reuters revealed an article that leads with a wildly deceptive headline and is riddled with incomplete and demonstrably incorrect data. 

This newest piece vaguely and nonsensically suggests there are 1000’s upon 1000’s of disgruntled Tesla prospects. It’s nonsensical as a result of it’s nonfactual—the truth is Tesla’s buyer retention is among the many greatest and highest within the business.

Deceptive headline: 

“Tesla blamed drivers for failures of elements it lengthy knew have been faulty.” 

Actuality (buried within the article): 

Tesla paid for a lot of the 120,000 car repairs below guarantee.

Manufactured story: 

The client picture represents not a failed part, however as a substitute a submit crash part that was broken in the middle of lowering the adversarial results of a collision. The client was knowledgeable that Tesla was in a position to evaluate the telemetry and understood there was a crash that resulted on this restore not being coated by guarantee. 

Most, if not all, producer warranties exclude damages brought on by a crash as a result of that’s the level of insurance coverage protection.

Useful context:

Tesla has probably the most superior car telemetry system that may establish rising points, decide scope, and permit for sooner car and repair enhancements than has ever been seen within the auto business. We take motion as quickly as we see an issue, one thing that must be celebrated as best-in-class, and is usually cited by our regulators as a serious security benefit.

False accusation:

The creator has conflated a noise-related (non-safety) difficulty with a variety of unrelated and disconnected service actions. Opposite to the article’s statements based mostly on misguided knowledge, Tesla is truthful and clear with our security regulators across the globe and any insinuation in any other case is obvious incorrect.

Tesla Service Rules:

a. Our service technicians and advisors diagnose, preserve and repair our prospects’ vehicles effectively and usually are not incentivized to revenue off prospects’ restore wants.

b. Tesla offers our service workers with wonderful compensation and advantages packages. They don’t work off of fee like at different sellers who’re incentivized to upsell or overcharge their prospects.

c. The perfect service is not any service. When service have to be achieved, we repair 90%+ issues with out even needing the shopper current – both by way of over-the-air updates or with cell service at a buyer’s home or office.

To see Tesla’s method in motion, one can check with this upkeep research from earlier this yr, “Tesla was named the most affordable luxurious automobile model to take care of..” → https://autos.yahoo.com/tesla-named-cheapest-luxury-car-110000613.html

This cherry-picking method to journalism ends in lacking the reality, which is a sample in lots of the detrimental articles about Tesla. 

Utilizing one buyer’s one-sided model of occasions because the common expertise of all prospects paints a false and deceptive image of Tesla. In actuality, for each upset buyer, there are lots of extra who’re thrilled with their Tesla and desirous to repeat their enterprise. The numbers don’t lie when it comes to repeat gross sales and buyer satisfaction.

We try to make each buyer a lifelong member of the Tesla household. 

Whereas others might have their very own agendas, our rules have been the identical for the reason that starting: to make the most secure vehicles on the earth, that are best to take care of, whereas accelerating the world’s transition to sustainable vitality.

Don’t hesitate to contact us with information ideas. Simply ship a message to [email protected] to offer us a heads up.

Tesla responds to Reuters’ claims of defective suspension points

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